Cards get declined for ordinary reasons: the card expired, it was replaced after a fraud alert, or the bank flagged the charge. Here is what happens and how to fix it.
- We try your card about 5 days before the invoice is due.
- If the charge fails, we email you, and we try again once a week for up to 5 weeks.
- The invoice stays Unpaid until it is paid. Please pay it as soon as you can to avoid any interruption to your services.
How to fix it
- Add your current card and click Set as default. See Update your credit card and make it your default.
- Open the unpaid invoice under Billing > My Invoices and click Pay Now to pay it with the new card. This step matters: changing your default card does not move an invoice that already exists onto the new card.
- If your bank declined a card that should work, call the number on the back of the card and ask them to allow the charge, then try again.
Need a hand? Call us at 1-760-348-8208 (Monday to Friday, 9am to 5pm Arizona time), email serviceteam@precisionwebhosting.com, or open a support ticket.
